50 years with one mission:
protect what you built
Thompson-Walden Insurance was founded in 1976 on a simple belief: our community deserved a better way to get insured. Not a faster way, not a cheaper way, a better one, built on relationships instead of transactions.
Thompson-Walden Insurance has been in Pensacola's community since 1976.
For 50 years, we’ve grown alongside the Gulf Coast, helping generations of families and businesses protect what they’ve worked hard to build.
Over the years our agency has evolved, but the way we do business has remained the same. We take the time to know our clients, understand what matters to them, and find coverage that fits the life they’ve built. It’s a personal approach rooted in trust, relationships, and being there when it matters.
As we step into our next chapter, we’re proud to honor the legacy that brought us here while continuing to grow with the community we call home.
Because after 50 years, our story isn’t defined by a single moment. It’s found in the clients who return year after year, the families who trust us with the next generation, and the local businesses that allow us to be part of what they’re building.
That’s our history. And we’re just getting started.
Over the years our agency has evolved, but the way we do business has remained the same. We take the time to know our clients, understand what matters to them, and find coverage that fits the life they’ve built. It’s a personal approach rooted in trust, relationships, and being there when it matters.
As we step into our next chapter, we’re proud to honor the legacy that brought us here while continuing to grow with the community we call home.
Because after 50 years, our story isn’t defined by a single moment. It’s found in the clients who return year after year, the families who trust us with the next generation, and the local businesses that allow us to be part of what they’re building.
That’s our history. And we’re just getting started.
Leadership
Carter has been helping individuals, families, and businesses protect what matters most since joining Thompson-Walden Insurance in 2011. With more than 15 years of industry experience, he leads the agency with a focus on trust, personalized service, and lasting relationships. Originally from Hoover, Alabama, Carter moved to Gulf Breeze before high school and is proud to call the Gulf Coast home. He is committed to carrying Thompson-Walden’s legacy forward while continuing to serve the community for generations to come.
Carter Lackey, President
Born and raised in Pensacola, Kelly is a proud graduate of the University of West Florida and has built her career in insurance around trust, knowledge, and genuine relationships. With years of industry experience and deep roots in the community, she brings a thoughtful and dependable approach to serving clients. Kelly takes pride in understanding what matters most to the people she works with and providing clear, experienced guidance they can count on through every stage of life.
Kelly Emmons, Vice President
As a Pensacola native, April has been part of Thompson-Walden for 15 years. She began her career as an insurance agent before transitioning away from production to focus on the financial side of the agency and her role in leadership. Her experience working directly with clients gives her a well-rounded perspective on the business, while her connection to Pensacola and love for the community continue to shape the way she approaches her work.
April Lackey, Vice President & Finance Director
As the agency’s owner since 1999, Bobby Emmons has played an integral role in shaping Thompson-Walden Insurance. His leadership, commitment to personal service, and dedication to lasting relationships have helped build the trusted reputation the agency holds today. Though Bobby has stepped away from day-to-day operations, his influence remains an important part of Thompson-Walden’s story as a new generation carries forward the values, relationships, and legacy he helped establish.
Bobby Emmons, Vice President
Our Core Beliefs:
Relationships
Clients aren't just policy numbers to TWI; they're people the team actually knows. Many stop by the office just to say hello, not because they need something, and that's exactly the kind of relationship this brand is built to protect as it grows.
Trust
Trust has been proven time and time again in every phone call answered, every claim walked through, and every recommendation made with the client's best interest in mind, not a quota.
Guidance
TWI provides real advocacy, not a sales pitch: comparing options honestly, explaining the tradeoffs, and helping clients feel confident in decisions that actually matter to their lives.
Accessibility
As an independent agency, TWI isn't tied to one carrier's playbook. That independence means real choice: coverage built around what a client actually needs, not what's easiest to sell, and a team that's reachable by phone, not buried behind automation.
Community
Pensacola isn't just a service area on a map, it's home. From event sponsorships to spotlighting organizations like Nonie's Place by Covenant Care, TWI treats its platform as something to share, not just a place to advertise from.
Clarity
Insurance isn't exactly light reading, so TWI makes a point of explaining things in plain language instead of buzzwords and fine print. Whether it's a coverage question or a claim, the goal is simple: understanding.
Coverage as unique as the life you've built.
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